![]() If the troubleshooting steps have not helped, or the recent update, we recommend taking the phone to a local authorized service location: įor assistance outside the U.S. This will delete your accounts, files, and settings from the app. Note: This does not work for all apps and services, and when you stop some of them, your device may. You will need to set the app as the default app. Clearing the data and cache for an app wipes all the stored data and may fix a crashing issue. Choose an app, choose Storage > CLEAR DATA and CLEAR CACHE. ![]() I used the Samsung utility to transfer my apps and contacts and all the reset of the information over to this new phone. I preordered this phone and almost from day one apps and the OS have been crashing daily. AT&T members have also reported replacing the SIM card has corrected the matter.Ħ. I have recently upgrade from a Samsung Galaxy S9 + to a Galaxy S21 Ultra with 512 GB of memory. When SAMSUNG appears on the screen, release the Power key. Back up the phone and perform a factory reset. Press and hold the Power key past the model name screen appearing on the screen. (This does not delete your data, but will remove your Wi-Fi and Bluetooth connections.)Ĥ. Settings>General Management>Reset>Reset all settings. ![]() Run the repair apps option and your device will restart.ģ. Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears Once off, hold down volume up and power buttons simultaneously Since the latest update to Android 14, the gallery app on my Galaxy S22 Ultra keeps crashing. Clear the cache partition and repair apps in the recovery menu. gallery app crashing when sharing photos. If this didn't help, please see the additional troubleshooting steps below provided by various members of the community!Ģ. Path: Setting > advanced features > dual messenger > three dots on right top corner > Delete all my data * Select “Delete all my data” in dual messenger Path: Open Secure Folder > More options > Settings > More settings > Uninstall > Uninstall * Back up “Secure Folder” and any messenger applications. If you're still having symptoms, please try the following: A software update has been released, that should have resolved these symptoms.
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